Know what comes with your Mac.

These are the purchase and support details to check before payment. MacFreaks’ existing published FAQ states a 45-day product warranty and a 7-day change-of-mind return policy with a 20% deduction. The exact unit and written sale terms should confirm how that policy applies.

MacFreaks warranty

The 45-day cover is MacFreaks’ seller warranty, including for products no longer covered by Apple. It is not a promise of a new Apple manufacturer warranty. Ask for the start date, covered faults, any exclusions and the repair or replacement process in writing. Any remaining Apple coverage must be checked against the particular device.

If you change your mind

MacFreaks’ published voluntary policy permits a return within 7 days with a deduction equal to 20% of the selling price. Contact the team within that period with your invoice and device details before shipping anything. Obtain written return instructions, the amount to be refunded and any applicable return shipping costs. Do not treat a historic video offer as the policy for your order.

If something is wrong

A faulty, damaged, incorrect or misdescribed product is different from a change-of-mind return. Tell the team what happened and retain the invoice, packaging and any useful photographs. The voluntary 20% deduction is not a blanket charge on statutory remedies. Nothing here removes your applicable consumer rights.

Cancellations, inspection and refunds

For a cancellation, contact the team as early as possible before dispatch or service work begins. Charges and cancellation conditions, if any, must be disclosed before you commit. After an authorised return or complaint is assessed, ask for written confirmation of the resolution, accepted refund amount, refund method and processing time. Do not send a device to an address that the team has not confirmed.

Repairs and project rentals

Repair coverage depends on the approved repair scope and documented parts. Rental device coverage, 24/7 project support and repair or replacement arrangements are set out in the booking. Back up your device before handing it over. For project rentals, verify the data handover and removal of project accounts before the devices are returned.

Read the existing MacFreaks FAQ ↗